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What to know about the NCR

31 July 2019

About the National Credit Regulator

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act No. 34 of 2005 (The Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, investigation of complaints, and ensuring the enforcement of the Act.

The Act requires the Regulator to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low-income persons, and remote, isolated or low density communities.

The NCR is also tasked with the registration of credit providers, credit bureaux and debt counsellors;
and with the enforcement of compliance with the Act.

•  The Ombudsman for Banking Services (0860 800 900) deals with complaints that relate to
  banks
• The Credit Information Ombudsman (0861 662 837) deals with complaints that relate to credit
  bureaus or credit bureau information
• The Provincial Consumer Affairs Directorates deal with general consumer complaints.
• The National Credit Regulator collaborates with Provincial Consumer Affairs Directorates, the Banking
  Ombudsman and the Credit Information Ombudsman to ensure that effective assistance is provided
  to consumers.

How to contact The National Credit Regulator?

• Toll share: 0860 627 627 or 0860 NCR NCR
• Registration issues: (011) 554 2600
• E-mail:
  - For enquiries: info@ncr.org.za
  - General Complaints: complaints@ncr.org.za
  - Debt Counseling Complaints: dccomplaints@ncr.org.za
  - Request a Workshop: workshops@ncr.org.za
• Website: www.ncr.org.za

It is therefore essential that South Africans check whether a debt counsellor and credit providers is registered with the National Credit Regulator (NCR) - before signing up with their program or agreement.

Debtlife’s debt counsellors are indeed registered with the National Credit Regulator (NCR). Our Managing Director's NCR registration number is NCRDC3359.